It's been an absolute pleasure to have worked with the Univiser team and their Buddy product. From the get go the team was extremely patient, supportive and quick to react and respond to our needs! Having worked in academia from 15+ years, I never seen or experienced anything like Buddy which is a great solution that takes student engagement to a whole new level!
As the first client of Univiser in Sri Lanka, Royal Institute of Colombo (RIC) is extremely pleased with the product and support of this platform. Univiser is able to connect the current students of RIC with prospective students in an effective and friendly manner. The idea of having a familiar face before you join university is a comforting thought for any student. Further, students are able to trust the recommendation of someone they know, rather than trusting the word of a stranger. As RIC always considers the quality of services offered to students, Univiser is ideal for the educational institute.
The student buddies of RIC are very keen on using this platform as they understand the benefit it could bring a prospective student. They have stated that they too would have benefited from such an interaction when they joined RIC. As they understand the benefit themselves, the RIC buddies are extremely supportive in helping prospective students.
Further, the Univiser platform has been beneficial during the recent COVID-19 panademic that affected the entire world. Even though prospective students are unable to visit RIC, they are able to inquire about RIC trough the Univiser platform enabling RIC to maintain an online presence.
The Univiser platform was exceptionally easy to set up and user-friendly to manage. The team at Univiser, lead by Mr. Ismail Sadurdeen are highly cooperative and prompt in helping RIC manage the platform. I would like to thank them for their constant support and continuous improvement to further enhance the features of the platform. On behalf of the academic staff of RIC, I would like to wish the best of luck to the team of Univiser.
Where we used to have 2-3 people handling incoming inquiries, the Univiser Buddy system now gives us a team of buddies who handle the first wave inquires. This has been an amazing implementation, we have savings in terms of time and effort, the inquires being filtered before it reaches the student counselors. The first wave of inquiries are answered openly honestly, promptly (now more so because of the app), by a team of tech savvy students, who are able to offer an expert opinion and relate to initiators of the queries who are all, aspiring students looking for great educational options.
The Univiser Buddy system is effortless to use on the front end, and our student buddies have a great interface which promotes prompt and easy responses. The backend monitoring is precise and detailed tailored for the ease of monitoring all levels across the system. This has been a truly astounding transformation and we have noticed that our leads through the buddy system are qualified and have already created lasting connections with our buddies which lead to better conversions!